Returns & Exchanges
At Nexgrill, we stand behind the quality of our outdoor cooking equipment and offer a 30-day return policy for items in new, unassembled condition. If you are not completely satisfied with your purchase, we are committed to making it right through a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Grill
Ensure the product is securely packed in its original manufacturer's packaging, including all manuals, hardware, and accessories.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package, ensuring old labels are covered.
Drop Off and Refund
Deliver your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing